Refunds & Exchanges

In the event you find the need to reschedule your transport a 10% rescheduling fee will apply. We need to receive notification about your need to reschedule and confirm this through our main office. All requests to reschedule must be received in our office at least 10 days PRIOR to your scheduled trip.

Cancellations made for ANY reason up to 10 days prior to your transport being DISPATCHED FROM ITS' BASE OF ORIGIN will result in a 20% cancellation fee of the total transport cost. After the the 10 day deadline, NO REFUNDS WILL BE GIVEN and unfortunately we are unable to make any exceptions (if if cancellation is due to death or injury). The reason we cannot make an exception for any type of circumstance is that we have allocated our resources and drivers for this planned trip.

If the cause of delay is on our part (EXCLUDING weather conditions) and there is a need to postpone the trip we will board your pet and we will pay for the boarding cost.